Terms of service
TERMS OF SERVICE
Last Revision: 10th February 2025
Welcome to http://paneerplus.com. This Website is owned and operated by Tiara Agencies Private Limited, a company incorporated under the provisions of the Companies Act, 2013, having its registered office at Office No-219, Mahavir Marketing Building Gold City, Plot No-11, Sector 19D, Vashi, Thane, Navi Mumbai, Maharashtra, 400703, India (hereinafter referred to as the “Company” or “we” or “us” or “our”).
By visiting our website and accessing the information, resources, services, products, and tools we provide, the User (“hereinafter referred to as “you” or “your “or “user(s)” or “customer”) understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereinafter referred to as the ‘Agreement’).
We reserve the right to change this Agreement from time to time with/without notice. You acknowledge and agree that it is your responsibility to review this Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions. If You do not wish to be bound by the Terms and Conditions, You must exit the Website immediately.
PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
1. Definitions
In this Agreement, the following terms shall have the meanings assigned to them herein below:
1.1 Intellectual Property Right means and includes but is not limited to, innovations, improvements, processes, technical know-how, techniques, source code of Company, content made literary and artistic works, schematics, patents, its trademarks, trade names, designs, patents and copyrighted works, notes, agreements/contracts entered by the Company, formulas, in-house software’s, VPN etc. Intellectual Property of the Company also extends to the content made available to its Users.
1.2 Privacy Policy means policy of the Company available at: https://paneerplus.com/policies/privacy-policy .
1.3 Product(s) shall mean to include, but not limited to, our Multi Strainer, and such other commodities added from time to time on the Website.
1.4 Services shall mean to include, but not limited to, the facility provided on the website to scroll through the assortment of Products on offer, to add to cart various Products and effectuating the purchase of such Products.
1.5 Third Party shall mean and include banks, associations, company or any entity whose facilities are being utilized by the Company to provide services to the Users.
1.6 Website shall mean http://paneerplus.com
2. Agreement to Terms
2.1 You are aware and you accept that all information, content, materials, Products on the Website is protected and secured.
2.2 You agree and authorize the Company to share your information, with its group companies, vendors, service providers of the Company and other Third Parties, in so far as required for marketing purposes/offering/cross-selling various Services and/or to provide you with various value-added Services, in association with the Services selected by you or generally otherwise.
2.3 You acknowledge and accept that the Company can at its sole discretion amend any of its Services being rendered through the Website either wholly or partially at any time and/or provide an option to you to switch to other Service.
2.4 You acknowledge and accept that the software underlying the Website as well as other Internet related software which are required for accessing the Website are the legal property of the Company or Third Party engaged by the Company to provide smooth functioning to use the Website. The permission given by Company to access the Website will not convey any proprietary or ownership rights in the software of the Company.
2.5 You acknowledge and agree that the Company shall not be liable for any damages, loss (direct or indirect) due to disruption or non-availability of any Service due to technical fault/glitch/ error or any failure in telecommunication network or any error in any software systems beyond the control of the Company.
2.6 You agree that transactions made through the Company’s Website shall be through Your own bank account only.
2.7 You agree and acknowledge that the Company reserves the right at its sole discretion to delete, block, restrict, disable, suspend Your account if You are found engaged in any fraudulent or illegal activity, any time.
3. Use of Website
By making use of the Website you hereby declare/ confirm that:
3.1 You are aware and accept that all information, content, and materials on the Website is protected and secured.
3.2 You agree and authorize the Company to share your information, with its group companies, vendors, service providers of the Company and other Third Parties, in so far as required for marketing purposes/offering/cross-selling various Products and services and/or to provide you with various value-added services, in association with the Services selected by you or generally otherwise.
3.3 You accept and acknowledge that not all the Products offered on the Website are available only in India and you may not be eligible to buy all the Product being offered by the Company on the Website in all the geographical locations. The Company thus reserves the right to determine the availability and eligibility for any Product being offered on the Website.
3.4 You acknowledge and agree that the Company shall not be liable for any damages, loss (direct or indirect) due to disruption or non-availability of any Service due to technical fault/glitch/ error or any failure in telecommunication network or any error in any software or hardware systems beyond the control of the Company.
4. Privacy:
We strongly believe in protecting user privacy, which is why a separate Privacy Policy have been created in order to explain in detail how we collect, manage, process, secure, and store your private information. Please refer to the Company’s Privacy Policy available at: https://paneerplus.com/policies/privacy-policy.
5. Delivery, Exchange/Replacement and Refund
5.1 Specificities of delivery information has been in the Shipping Policy, available at: https://paneerplus.com/policies/shipping-policy.
5.2 Specificities of refund and exchange/replacement has been in the Refund Policy, available at: https://paneerplus.com/policies/refund-policy.
5.3 For any further clarification/query, the User shall contact the Customer Care of the Company on the following email: support@paneerplus.com
6. Customer Solicitation
6.1 By making use of the Website, You hereby agree that You are interested in the Services, offers, campaigns etc. that the Company or any other Third Party may offer/provide/share/send to you from time to time through any means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), WhatsApp or any other messaging service/mobile application or any other physical, electronic or digital means/mode.
6.2 You hereby agree to be contacted by the Company, either electronically or through phone, to apprise you about the following, including but not limited to,:
A. any ongoing offers, discounts;
B. Your shipment information;
C. to understand Your interest in the Products available; and
D. to assist You for customer servicing.
6.3 You also expressly agree and authorize the Company and its partners, service providers, vendors and other third parties to contact you for the purpose of offering or inviting your interest in availing Products offered by Company, or for sending other marketing campaigns, offers, or any other information either on the Website or through other means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), WhatsApp or any other messaging service/mobile application or any other physical, electronic or digital means/mode.
6.4 You will indemnify and hold harmless the Company and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which the Company or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following:
a. misuse by you or improper or fraudulent information provided by you; and
b. incorrect number or a number that belongs to an unrelated third party provided by you.
6.5 You agree to receive communications through e-mails, telephone and/or SMS, from the Company or third parties. You also agree that the Company reserves the right to make your details available to vendors, service providers, business partners, agents or any other third party in conjunction with our Privacy Policy and that you may be contacted by such partners and/or the third party for information through email, telephone and/or SMS.
6.6 Opt Out Procedure:
We provide 3 easy ways to opt out of from future solicitations -
6.6.1 You may use the opt out link provided in any email solicitation which you receive.
6.6.2 You may also choose to opt out, via sending your email address to: support@paneerplus.com
6.6.3 You may send a written remove request to our sales representatives or affiliates, while they are calling you, of your desire to opt out from further direct company communications and solicitations, on support@paneerplus.com
6.6.4 By not availing any of the aforementioned options it is understood you are agreeing to continue to receive future emails and call solicitations from Company.
7. Intellectual Property Rights
7.1 For the purpose of this Agreement, Intellectual Property shall mean as defined in Clause 1.1.
7.2 You acknowledge and agree that all Intellectual Property rights including trademarks and logos of the Company and the Website shall vest in the Company and You shall not indulge in any act that construes that such trademarks and logos of the Company belongs to You.
7.3 You acknowledge and agree that the Company owns all rights, title and interest in the Product and the Website, including the intellectual property in the Product and the Website developed, graphics, and programming code thereto, description, photographs, etc. created/use for you shall solely vest with the Company.
7.4 The Company grants you a limited access and to make personal use of the Website and Services.
7.5 Access or use of Website does not confer and shall not be construed as conferring upon anyone the license to use the Company’s Intellectual Property Rights.
7.6 You agree and acknowledge that this access does not confer any right to download, copy, create a derivative work from, modify, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sub-license, grant a security interest in or otherwise transfer any right in the Service.
7.7 You agree and acknowledge that You do not have the right to use Company’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
7.8 You agree and acknowledge that You do not have the right to remove, obscure, or alter any proprietary rights notices (including trademarks and copyright notices), which may be affixed to or contained within the Product.
7.9 You agree to not copy or transmit any of the Product.
7.10 You agree and acknowledge that You shall not use the Website or its contents for any commercial purpose or make any speculative, false, or fraudulent transaction.
8. Confidentiality
8.1 You acknowledge that in course of your relationship with the Company and in using the Services, you may obtain information relating to the Services and/or the Company (“Proprietary Information”). Such Proprietary Information shall belong solely to the Company and includes, but is not limited to, the features and mode of operation of the Services, trade secrets, know-how, inventions (whether or not patentable), techniques, processes, programs, ideas, algorithms, schematics, testing procedures, software design and architecture, computer code, internal documentation, design and function specifications, product requirements, problem reports, analysis and performance information, benchmarks, software documents, and other technical, business, product, plans and data. In regard to this Proprietary Information:
8.2 You shall not use except as expressly authorized by this Agreement) or disclose Proprietary Information without the prior written consent of the Company unless such Proprietary Information becomes generally publicly available without your breach of this Agreement.
8.3 You agree to take reasonable measures to maintain the Proprietary Information and Services in confidence.
9. Third Party Links
9.1 User agrees and acknowledges that the Company may facilitate provisions of third-party services for the User within the Website or redirect the User to such third-party platform and/or website for facilitating purchase of the Products. In order to use these third-party services, User may need to accept additional terms and conditions and meet additional requirements as specified on the third party website.
9.2 The Company does not exercise control over any third party websites and does not warrant any use thereof. User agrees that the Company is not responsible or liable in any way with respect to the contents of the third-party websites.
9.3 User shall be solely responsible for any loss or damage of any sort incurred as a result of transactions with such third parties. Any questions, complaints or claims related to any third party services should be directed to the appropriate third party.
9.4 User interaction with any third party accessed through the Website is at the User’s risk, and the Company shall have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such third party or for any personal injuries, death, property damage, or other damages or expenses resulting from User interactions with the third party.
10. Disclaimer of Warranties
YOU AGREE AND UNDERSTAND THAT ALTOUGHT THE COMPANY HAS TAKEN ALL NECESSARY STEPS AND PRECAUTION, THE WEBSITE IS PROVIDED BY US ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE APPLICATION OR THE INFORMATION, CONTENT INCLUDED ON THE APPLICATION. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE WEBSITE, ITS SERVERS, OR EMAIL/ OTHER COMMUNICATION SENT FROM THE WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE APPLICATION, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
ALL INTERACTION, COMMUNICATION, DEALING, OR TRANSACTION BETWEEN YOU AND THE THIRD-PARTY PROVIDER IN RESPECT OF ANY PRODUCTS/SERVICES OFFERED BY THE THIRD-PARTY PROVIDER IS A SEPARATE AND INDEPENDENT TRANSACTION BETWEEN THE USER AND SUCH THIRD-PARTY PROVIDER WITHOUT ANY LIABILITY ACCRUING TO OR ON US FOR ANY MATTERS ARISING OUT OF OR IN RELATION TO THE SAME. THE USER EXPRESSLY AGREES AND ACKNOWLEDGES TO HOLD HARMLESS, THE COMAPNY IN RESPECT OF ANY COST, CLAIMS, DAMAGE, LOSS OR EXPENSES ACCRUED, SUFFERED, INCURRED BY US OR ANY THIRD PARTY ARISING OUT OF OR IN CONNECTION WITH ANY SUCH COMMUNICATION, INTERACTION, DEALINGS AND TRANSACTIONS BETWEEN THE USER AND THIRD-PARTY PROVIDERS. THE USER ACKNOWLEDGES THAT WE DO NOT HAVE ANY CONTROL OVER SUCH DEALINGS AND TRANSACTIONS AND PLAYS NO DETERMINATIVE ROLE IN THE PERFORMANCE IN RESPECT OF THE SAME AND WE SHALL NOT BE LIABLE FOR THE OUTCOMES OF SUCH COMMUNICATION, INTERACTION, DEALINGS AND TRANSACTIONS BETWEEN THE USERS AND THE THIRD-PARTY PROVIDERS.
THE COMPANY WILL MAKE AN EFFORT TO KEEP THE INFORMATION PROVIDED BY THE COMPANY ON THE WEBSITE INCLUDING BANK DETAILS, BRANCH DETAILS, RATE OF INTEREST UPDATED. HOWEVER DOES NOT WARRANT FOR ANY DIFFERENCE NOTED AT ANY POINT IN TIME.
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD-PARTY PROVIDER IN ANY MANNER AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR ANY TRANSACTION BETWEEN YOU AND SUCH PARTY PROVIDER. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM THROUGH SUCH THIRD-PARTY PROVIDER, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
11. Medical Disclaimer
11.1 We make no claims of our product paneer-plus multistrainer helping or achieving your desired health goals. The information displayed is purely to inspire people to move toward healthy food habits and using making paneer, nutmilks, hung curd and juices, as a way to include more nutrition in their diet. We take no responsibility for quality of raw materials (such as milk, nuts, fruits etc) used for straining that result in contaminated or substandard product, or medical issues due to contamination as a result of not cleaning the cloth properly, or using rawmaterials that are contaminated.
11.2 We also never in any sense attempt to give medical advice. Anyone suffering from illness or medical condition must always seek the advice of a medical professional, even before making basic changes to their diet, exercise regime. Company or its affilitates do not give medical advice, we only advise on foods and the multistrainer is meant for people to strain in a more hygienic and clean way. And Company is making the cloth available to be cleaned properly before first use and subsequent uses.
12. Limitation of Liability and Indemnification
12.1 In no event shall the Company or its directors, employees, associates, partners, or suppliers will be liable to You for any loss or damage that may cause or arise from or in relation to these Terms or due to use of this Website or availing any product or services from any third-party service provider.
12.2 You agree to indemnify the Company or its directors, employees, associates, partners or suppliers to the fullest extent for all the liabilities (including claims, damages, suits or legal expenses in defending itself in relation to the foregoing) arising due to (i) use or misuse of the Website (ii) non-performance and/or non- observance of the duties and obligations under these Terms or due to your acts or omissions (iii) any act, neglect, misconduct or fraud on your part.
12.3 You warrant that all the details and information provided by you to the Company or its directors, employees, associates, partners, or suppliers while using this Website shall be correct, accurate and genuine.
12.4 The Website and all content and Services including the Products provided on the Website are provided on an "as is" and “as available” basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance. Company makes no warranty, and expressly disclaims any obligation, that: (a) the content will be up- to-date, complete, comprehensive, accurate or applicable to your circumstances; (b) The Website will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis; (c) the results that may be obtained from the use of the Website or any Services offered through the Website will be accurate or reliable; or (d) the quality of any Products, services, information, or other material obtained by you through the Website will meet your expectations.
12.5 While availing any of the payment method/s available on the Website, the Company will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
12.5.1 Lack of authorization for any transaction/s, or
12.5.2 Any payment issues arising out of the transaction, or
12.5.3 Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a you;
12.5.4 Decline of transaction for any other reason(s)
12.6 Use of the payment facilities provided by the Website shall not render the Website liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties or fraud as regards the Products or services listed on the Website. The Website shall not be responsible for any damages, interests or claims arising from not processing a transaction.
13. Agreement To Be Bound
BY USING THIS WEBSITE OR ORDERING , YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THIS AGREEMENT AND ALL TERMS AND CONDITIONS ON THIS WEBSITE.
14. Force Majeure
If the whole or any part of the performance is prevented, hindered or delayed by a Force Majeure Event, Company shall not be liable for any failure to perform any of its obligations under this Agreement or those applicable specifically to its Services/facilities, and in such case its obligations shall be suspended for so long as the Force Majeure event continues. “Force Majeure Event” means any event, due to any cause beyond the reasonable control of Company, including without limitations, unavailability of any communication systems, breach, or virus in the digital processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of God, pandemics, government mandated lockdown/quarantine measures, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, lockdown, computer hacking, unauthorized access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.
15. Cessation of Operation
Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Website http://paneerplus.com
16. Entire Agreement
This Agreement comprises the entire agreement between you and Company and supersedes any prior agreements pertaining to the subject matter contained herein.
17. Effect of Waiver
The failure of Company to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision and the other provisions of this Agreement remain in full force and effect.
18. Governing Law and Jurisdiction
The Agreement shall be governed by the laws of India and the Users willing to utilize the Website hereby contents to exclusive jurisdiction of courts of New Delhi, India in all disputes arising out of or relating to the use of the Website. Use of the Website in unauthorized in any jurisdiction that does not give effect to all provisions of the Terms of Use, including but without limitation to this paragraph.
19. Statute of Limitation
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or this Agreement must be filed within one (1) year after such claim or cause of action arose else be forever barred.
20. Waiver of Class Action Rights
BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIM WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF OR RELATING TO OR IN CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.
21. Termination
Company reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website.
Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Company may have at law or in equity. Upon termination for any reason, User agree to immediately stop using the Website.
22. Domestic Use
The Website is accessible to the Users in India. Users who access the Website from outside India do so at their own risk and must bear all responsibility for compliance with any applicable local laws.
23. Guarantee
Unless otherwise expressed, Company expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness of content / for a particular purpose and non-infringement.
24. Assignment
You may not assign your rights and obligations under this Agreement to anyone. Company may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.
BY USING THIS WEBSITE OR ORDERING FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
25. Contact & Grievance Officer
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
Name of Grievance Officer: Sujata Gaikwad
Contact No. - 9930050510
Email: support@paneerplus.com
Tiara Agencies Private Limited
219 Goldcity, Plot 11, Sector 19D Vashi, Navi Mumbai, Maharashtra, 400703