Privacy policy
Company’s Privacy Policy
1. About this Policy
1.1.Tiara Agencies Private Limited (hereinafter referred to as “We/Our/Company”) is a company incorporated and registered under the Companies Act, 1956, having CIN U51100MH1998PTC115242 and having its registered office at 219 Mahavir Marketing Building Gold City, Plot No-11, Sector 19D, Vashi, Thane, Navi Mumbai, Maharashtra, India, 400703.
1.2.The Company has developed an e-commerce website i.e. www.paneerplus.com (hereinafter referred to as the “Website/Platform”) for the purpose of selling a Multi Strainer for making hung curd, paneer, nutmilks and juices, designed and sold by the Company.
1.3.This Policy serves as a Privacy Notice as mandatory under the Law to collect Personal Information (PII) of Users as defined under this Policy. The Company shall process PII of Users of the Website in accordance with this Privacy Policy.
1.4.We encourage You to review our complete Privacy Policy below to gain a thorough understanding of how we handle Your Personal Information and Your rights regarding it. By visiting, accessing or browsing this website, providing Your Personal Information, or using any of our Website Services, You consent to this Privacy Policy and the applicable privacy laws. If You do not agree with the terms of this policy, please do not use or access the Website.
2. Scope and Applicability
2.1.The privacy policy is published and shall be construed in accordance with the provisions of Information Technology Act, 2000 and rules made thereunder including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 as amended thereof, the Digital Personal Data Protection Act, 2023 (Applicable Data Protection Laws) other applicable law enacted from time to time.
2.2.We process only that Personal Information which is necessary to fulfil contractual obligations with You.
2.3.This Privacy Policy shall be read in conjunction with the Terms and Conditions of the website
3. Definitions
For the purposes of this Privacy Policy:
3.1.Account means a unique account created for You to access our Service or parts of our Service on the Website
3.2.Company (referred to as either “the Company”, “We/Our” in this agreement) refers to Tiara Agencies private limited who shall be deciding the means and purpose of collection and processing of PII under this Policy.
3.3.Cookies are small text files that are placed on Your computer by the website, enabling our systems to recognize the browser and collect data for processing.
3.4.Consent refers to an affirmative action that signifies agreement to the processing of their personal data.
3.5.Personal Information refers to any information that relates to an identified or identifiable individual.
3.6.Service(s) refers to refers to products and/or services provided by the Company through the Website.
3.7.Service Provider refers to any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to provide certain services on behalf of the Company.
3.8.Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
3.9.Website refers to Sprout-me, accessible from http://paneerplus.com
3.10. You/Your/User refers to the individual accessing or using the Service/Platform, or the company, or other legal entity on behalf of which such individual is accessing or using the Service/Platform, as applicable.
4. Processing of Personal Information by the Company
4.1.When You browse and access the Website, You share certain Personal Information with us that allows us to communicate with You. Sometimes You may give reviews on certain products on the Website or seek customer support. We will need to fulfil Your requests or sometimes share certain updates and/or promotions and make recommendations as per Your indicated interests. Sometimes You may also share another person’s PII on the Website, for example, for gifting and delivery purposes..
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Information Collected |
How do we use the Personal Information collected? |
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4.1.1. |
1. You shall be required to furnish the following PII at the time of check out: a. Name b. Contact details c. Email address d. Billing address e. Shipping address f. Your purchases
2. Account creation
3. We also use third-party e-commerce service providers such as Shopify for processing of Your PII.
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a. To allow You to use the Website and make purchases b. To operate, manage and provide Services on the Website including but not limited to, fulfil purchases, provide customer service, deliver products, verify Users on the Website, Display content such as wish lists and customer reviews and recommend products based on Your interests. c. To help You keep a track of your purchases and interests d. To facilitate easy log-in; e. At times we feel you will benefit from our promotional and free digital offers, newsletters, surveys, questionnaires, and other marketing communications, security alerts, notices, information or we feel me must tell you about any change in the policies, and support and other administrative messages. Those are typically sent to existing customers by whatsapp or by email. You can choose to opt-out of receiving these communications at any time by adjusting your customer communications preferences or by following the “unsubscribe” link provided in our emails or by contacting us on [support@paneerplus.com or send us a whatsapp message on +91 86556 28620 ]. f. Sometimes you may forget your chosen products at the checkout, to help you we may send you reminders through whatsapp. |
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4.1.2. |
If You make any purchases, We use third party payment gateways such as Razorpay to process those payments. We only store minimal payment data limited to payment log and history for record purposes.
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a. To fulfil purchases through the Website; b. To track orders and facilitate delivery; c. Help prevent and detect frauds, breach, leaks d. To facilitate returns and exchanges e. Help You reorder f. Help You keep a track of Your purchases
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4.1.3. |
By simply visiting and/or browsing the website, We receive information about the computers, phones, and other devices You use or interact with our Website including IP address (which may determine general location), device identifiers, cookie IDs, the browser You use, your network connection, or other unique identifiers or device information. For more information, kindly refer to our Cookie Policy. |
a. To analyse trends, usage and activities on the Website/Application b. Help prevent and detect frauds, breach, leaks. c. To remember You so that You can easily login again on the Website/Application; d. To limit our Services in certain locations. e. To customize the features of the Website, resolve glitches, and creating new features basis on usage analysis. |
5. Sharing and Disclosure of Personal Information
5.1.We value Our brand and Your privacy. We do not sell or otherwise disclose Your PII that We collect about you for monetary or other valuable consideration. Further, only authorized representatives of the Company and on a need-to-know basis are allowed to access the User PII.
5.2.The Entities We share and disclose Your Personal Information for lawful purposes with include:
5.2.1. Third Party Service Providers: We share your Personal Information with third-party Service Providers including but not limited to payment processors/gateways such as Razorpay, vendors, shipping and delivery service providers and e-commerce service providers such as Shopify for the purpose of fulfilling their contractual obligations. They have access to limited personal information needed to perform their functions i.e. processing of customer PII and providing analytical services.
5.2.2. Affiliates and Subsidiaries: We may disclose information about You to our affiliates, subsidiaries and other businesses under our control and ownership.
5.2.3. Legal Disclosures: We may disclose Your PII where such disclosure is necessary to:
a. Comply with applicable laws,
b. Protect and defend Company’s or a third party's rights and property, or the safety of Company, our users, our employees, or others;
c. Prevent, detect, investigate and take measures against criminal activity, fraud and misuse or unauthorized use of our Website;
d. For co-operating with law enforcement agencies;
e. Protect the personal safety of Users or the public.
5.2.4. Business Transfers: In the event the Company undergoes any merger, acquisition, or sale of company assets, in part or in full, with another company, or in the unlikely event that the Company goes out of business or enters bankruptcy. , Any processing of Your PII would still be subject to the terms of this Privacy Policy.
5.2.5. Advertising and Analytics Partners: We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies. It allows us to know Your preferences and serve You better.
6. Basis for processing of PII
6.1. We process Your PII in connection with any of the purposes and uses set out in this Policy on one or more of the following legitimate interests:
6.1.1. Where it is necessary to perform the Services You have requested or to comply with Your instructions or other contractual obligations between You and us.
6.1.2. Where it is necessary to protect Your vital interests;
6.1.3. To comply with our legal obligations as well as to keep records of our compliance processes;
6.1.4. Where our legitimate interests, or those of a third-party recipient of Your Personal Information, make the processing necessary, provided those interests are not overridden by Your interests or fundamental rights and freedoms;
6.1.5. For any other information which does not fall under legitimate interests, we shall seek Your explicit consent.
7. Rights of Users
7.1.If You are registered on the Website, then You shall have the right to access, rectify erase and/or withdraw consent for further processing of Your Personal Information.
7.2.You can exercise any of Your rights by writing to our Grievance Officer Ms. Sujata Gaikwad at: support@paneerplus.com phone number +91 99300 50510
7.3.The Company shall respond to the requests made by the Data Principals within a reasonable timeframe as practicably possible in a concise, transparent and easily accessible form and format. In case where the Company is unable to process the request of any Data Principal, the Company shall duly provide such User with a justifiable reason for the same. The Company reserves to right to refuse to entertain any frivolous and/or repeated requests.
7.4.It is clarified that once the consent is withdrawn, we shall cease to further process Your PII however, the withdrawal of consent shall not be applicable on the information already processed by the Company.
7.5.Furthermore, upon receipt of Your request to delete Your PII, We shall delete Your PII unless retention is necessary to fulfil our contractual obligations or legal compliances under any law for the time being in force. Wherever, deletion of PII is not possible, we shall anonymize, the said information in a way that it no longer identifies You.
8. Cookie Policy
8.1.We use different Cookies and other technologies, including strictly necessary, performance, advertising, and social media or content cookies:
8.1.1. Essential Cookies: These cookies are necessary for core website functionality and the website may not function properly without them. These cookies can be disabled by changing the browser settings by using “Block All” option. However, due to which you may not be able to use certain website features.
a. Session Cookies: These cookies tracks user’s activity during one single session. Once the browser is closed, the session ends and the cookies are deleted. It stores Log-in status and shopping cart data.
b. First-Party Cookies: Enhances user experience by collecting information and analytics (usernames and passcodes) and stores user preferences (language, currency, location, display etc.)
c. Persistent Cookies: It is used for longer term tracking, to remember user preferences, log-in information, browsing history and user settings across multiple sessions. For instance, the “Remember Me” option on login page creates a persistent cookie which stores user’s credentials and thus eliminates the need for re-authentication.
d. User-Centric Cookies: These cookies are to detect authentication errors or abuses such as failed login attempts or session timeouts.
8.1.2. Non Essential Cookies: These cookies are not strictly necessary for core website functionality and are used to analyse user experience, behaviour and to display advertisements.
a. Third-Party Cookies: These cookies are set by websites other than the one you are currently on for the purpose of advertisements. We use Google Analytics and other third-party cookies such as Meta pixels to measure how Users interact with our Website:
i. Google Analytics - Google Analytics is a web analytics service provided by Google Inc., to collect data on site traffic, user behaviour, and market effectiveness. To understand how Google analytics process Your PII, kindly refer to their website.
ii. Meta pixels - The Meta Pixel tracks Your activity, such as page views, product views and purchases. This data helps the website to understand how You interact with our site and improves the relevance of ads You may see from the website on Your Meta platforms. To understand how Meta pixels analyse PII, kindly refer to their website.
b. Secure Cookies: These cookies are used to secure sensitive information like payment details, passwords from being intercepted by external agencies. They can be transmitted only through encrypted HTTPS only connections.
9. Information Security
9.1.The Company ensures to take reasonably possible legal and technical safety measures to prevent any data breach or leak. For the purpose of this clause, security measures mean and include:
9.1.1. Encryption of PII using Secure Socket Layer (SSL) encryption technology before being sent over the Internet. SSL makes it very difficult for Your information to be stolen or intercepted while being transferred.
9.1.2. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information)
9.1.3. Access to your personal data is restricted to authorized personnel only, and we may periodically request proof of identity to confirm access.
9.1.4. Records shall be stored for as long as it is required, for legitimate purpose(s) and shall be disposed off appropriately when no longer required.
9.1.5. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means We cannot guarantee the absolute security of Your personal information.
10. Cross Border transfer of Your PII
Some of Our servers are located in other locations but We only process such information and in such a manner as permissible under the Indian Law.
11. Use of Website by Children
Use of sproutme.co.in is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use sproutme.co.in only with the involvement of a parent or guardian. If we become aware that we have inadvertently received personal information from a Minor on the Website, we will delete the information from our records.
12. Third-party links Technology integration
12.1. The Services includes links to third party websites, platforms we do not operate or control. We shall not be responsible for the privacy practices or the content of such websites as they will be governed by their own policies.
12.2. You may choose to engage with Us through links on other third party websites not associated with the Company. In such cases, the PII You share with Us shall also be subjected to such third party website policies.
12.3. It is clarified that the links to Our Website may be available on some third party websites not associated with the Company. While accessing our link on any third party websites, You shall also be subjected to such third party Website policies.
13. Social Media
We may engage and communicate with You through social media platforms, including but not limited to WhatsApp and Instagram. The usage and processing of Your PII over such platforms shall also be subject to the Privacy Policies of the respective social media platforms.
14. RATINGS AND REVIEWS
The Services include the “Ratings and Reviews” feature on our Website, which you may choose to use for the purpose of leaving a rating for product and sharing product reviews. Therefore, we may collect your Personal Information, and we will collect Other Information, through your use of such “Ratings and Reviews” feature, should you choose to use it. For your Personal Information, if collected by us through the “Ratings and Reviews” feature, the above sections of this Privacy Policy on Personal Information shall apply accordingly. For Other Information collected by us through the “Ratings and Reviews” feature, in addition to the above sections of this Privacy Policy on Other Information being applied accordingly, we may also use and disclose such Other Information for reviews-specific purposes including but not limited to administering ratings and reviews directly by us. Reviews made on our product on third party websites or e-commerce platforms is governed by their policies, but we may link such reviews to our website but without disclosing any personal details other than the name given at the time of the review.
You can request that we remove content or information that you have posted through the “Ratings & Reviews” feature. To do so, please submit a written request as per instructions within this Privacy Policy. Please note that we may request for further information from you in order to ascertain your identity and the nature of your request, as well as to process, fulfil or otherwise deal with your request. Please note that while we will endeavour to honour your request, our removal of your content or information does not ensure complete or comprehensive removal of that information from the internet. For example, historical copies, or “caches” may remain.
15. Notices and Revisions
15.1. We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or WhatsApp, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
16. Contact Information
16.1. If You have any concerns regarding this Privacy Policy, please write to our Grievance Officer Ms. Sujata Gaikwad at: support@paneeerplus.com phone 99300 50510.
16.2. Address: Tiara Agencies Private Limited. 219 Mahavir Marketing Building Gold City, Plot No-11, Sector 19D, Vashi, Thane, Navi Mumbai, Maharashtra, India, 400703.